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 "I'd like to take this opportunity to thank Walker Systems and especially our engineer for your help and support during my recent server room move. Our Engineer was very patient, logical and supportive during a time that was very stressful for me."
Jeff Mee, Information Systems Manager
Amgraph Packaging, Inc.
 "I'd like to take this opportunity to express my and our City's opinion regarding the support we're receiving from Walker Systems Support. We have been quite impressed with the professionalism and expertise our engineer has brought to our environment... He shows great interest in our operations, and enthusiastically participates with me in identifying areas we need to improve, while troubleshooting events along the way... He is yet another Walker Systems Support professional with whom the City of New Britain has been impressed."
George Curtis, Information Technologies Analyst
City of New Britain Finance Department
![There have been very few people that have exceeded my high expectations, but your employee [engineer] is the exception to that rule.](pix/g_quote_31.gif) "In my position at Thermatool I have a super keen expectation of customer service... in my experience over the years, there have been very few people... that have exceeded my high expectations, but your employee [engineer] is the exception to that rule. On every interaction... he has delivered a Golden Level of customer service every time. His positive attitude, calm demeanor, ability to listen, and his overall kindness, no matter what the task, has made him a favorite of myself and the Thermatool Team."
Raymond V. Cagganello, Vice President
Thermatool Corp.
 "I would like to thank Walker Systems Support for the wonderful service you provide... Our experience so far has been impressive. Our system is running smoothly now... Our engineer is thorough and professional. He is prompt and gives each of us thoughtful attention, no matter the scope of our problem or question. The on-call staff is equally helpful. Everyone talks in terms a 'non-techie' can understand, patiently walking us through issues that arise. We would happily recommend Walker's services."
Ted Carroll, President
Leadership Greater Hartford
 "Our website looks great! Not only that, it works great! I wanted to write to express my appreciation of your hard work and meeting all your deadlines... Now that I have been working with the site I can see many other things that we can add to it to make it even better. I’m looking forward to sharing these ideas with you and working together in the future."
Dr. Stephen J. Balkun, Principal
Saint Timothy Middle School
 "Walker Systems Support provided a very knowledgeable and dedicated team who planned and implemented our server upgrade... Our Primary Specialist has been very attentive to our needs and kept our IT system working very well... As a nonprofit executive, it is nice to know I can take time off from work and my staff have IT professionals that can keep us up and running."
Executive Director
Nonprofit Organization
 "... You have succeeded in putting our firm on a more solid network platform that is well organized, logical, consistent, more secure, and fully documented. Our on-site Network Specialist is extremely competent, thorough, polite and punctual... We want you to know that we are totally pleased with your work."
President
Investment Management
 "... From the first contact, through the definition and completion of our update project, all of our contacts have been professional, thorough and pleasant. Like most small companies, we did not need, nor could we afford, a permanent on-site IT professional... Having a technical group which is familiar with our installation available to help when needed is the ideal situation for us... If I picked one word to describe the staff at Walker it would have to be 'responsive'. From the 'real person' (not a machine) who answers the phone to the people who work with our system, everyone is ready to answer a question, solve a problem, or bring it to the next level... We're looking forward to continuing our relationship."
President
Aviation Training Center
 "... From the time I first met with you, I was impressed with your professionalism, your desire to truly best meet the needs of any of your clients, including us. Our business was in a bit of a quandry since the internal staff handling IT had changed... Given the situation we were in, it was so comforting to find such a knowledgeable, professional firm. All of the personnel we have dealt with at Walker listen to our needs, provide options and solutions to best meet those needs... We interviewed four outsource IT firms and I am pleased to say we indeed made the right decision in selecting Walker."
Chief Operating Officer
Transportation Company
 "I was impressed by Walker Systems professionalism, their concept of team support, their website, and the illustration provided by Michael that these people knew their business. When the technicians came on site to fix our problems, my favorable impressions were reinforced. Not only were they knowledgeable, but they were polite and neatly dressed. I appreciate the ability of Walker Systems support staff to explain things to me in a manner I can understand... I feel very comfortable relying on Walker Systems for our technical support and look forward to a long lasting relationship."
Paralegal
Law Firm
 "... Walker Systems Support is the clear choice for our computer support services... WSS has a great team concept; you deploy the best people, both on-site (Brian) and for on-call (Mike and Matt) services. They are very responsive and are clear communicators. We couldn't be more pleased with the responsive, professional service we receive from WSS. It has been almost a year since WSS came on-board and I am certain there will be many more years of blissful marriage..."
Senior Engineer
Building and Engineering Company, Inc.
 "I just wanted to thank you again for donating the Microsoft Word class to our summer conference. Jessica and Shane were fabulous! Participants could not say enough about their wonderful presentation styles and how they made what could have been a very boring subject into something exciting.
This class played a large part in helping to make this year's conference a success."
Director of Programs and Services
Connecticut School Association
 “...we are so pleased with the support we have received from Walker Systems. We feel we have come a long way with Walker's help, and look forward to working with you as we tackle future projects.”
IT Manager
Manufacturer & Distributor
 “Of all the firms we interviewed, Walker Systems seemed best equipped to address our major areas of concern, and all within a school budget... To date I cannot say enough about the excellent individual service provided to us by our Account Manager and our Primary Technician. Their work ethic and skills are impeccable and they function as members of my team. I have come to rely on them and to trust their judgment. In addition, I am most impressed with staff at all levels of this organization. They are responsive, courteous and professional... In the short term it is easy to find a person or a firm with technical experience and cheap service fees, but if you are planning for the long term good and growth of technology in your school, then I think Walker Systems is the way to go.”
Principal
Middle School
 “... we were experiencing network issues that were affecting our staff's productivity when we called you last Fall. We have been very happy with our decision to switch to Walker Systems and the results of this change... Our primary engineer made recommendations to improve our network's performance, stability and security and by following these recommendations and upgrading our equipment, we have seen 100% improvement in these areas... We love having the On-Call support as a technical resource between visits. Given the increased productivity and stability we have seen since working with you and your staff, I would certainly recommend Walker to other organizations that would like to experience the benefits of working with a professional technology firm.”
Paralegal
Law Firm
 “From the first meetings where we explained our goals and needs to the implementation of a completely new network system, Walker Systems Support has been professional and courteous... One of the benefits for us in having Walker as our partner is that we have regular work visits scheduled. Our previous experience was more of an 'on-call' nature that resulted in problem solving rather than ongoing systems management. We have been very pleased with our working relationship and I would strongly recommend Walker Systems Support as a firm that should be considered for network management.”
Acting President/Principal
High School
 “We have been very happy with our decision to switch to Walker Systems and the results of this change... I would describe our support experience as 'much improved'. Not only is the equipment working better, but the staff is happier and more comfortable... I would certainly recommend Walker to other organizations that would like to experience the benefits of working with a reliable technology firm.”
Executive Director
Nonprofit Agency
“When our company was identifying possible IT firms, we identified the following as the top selection criteria: top quality systems support, affordable,  convenient and easy to reach. Walker Systems Support delivered on all three of these. Walker's top-level engineers are clearly among the cream of the crop... We can typically reach Walker's phone support at any time during the workday... what a difference to have support so readily available! It's practically like having someone on-site. Walker has met all our IT needs over the past year. But they've done more than that. Working with the folks at Walker has been a pleasure from the beginning. In an industry known for large egos, Walker has managed to gather a group of friendly IT professionals who seem to really enjoy working with their customers.”
Web/IT Associate
Manufacturing Technology
 “Walker Systems has done a phenomenal job for our company... Walker Systems has proposed and installed sound upgrades, from a server system to firewall control to a virus protection system which has made our entire network system the most stable and secure it has been... our company looks forward to a long professional partnership with Walker Systems as our Network Support Specialist team.”
I.T. Manager
Ice Cream Distributor
 “Please extend our thanks to all associates with Walker Systems Support for all you did to see our company into the 21st century world of technology. This was not just any job; it could not have been done by just any firm. I am grateful that the Walker staff spent as much one-on-one time as they did at the helm of this major transition for our company. I commend the way your firm draws upon all available resources, paying specific attention to all our company needs. Your on-call service excels where many other firms lack by taking the time necessary to trouble shoot and then problem solve each situation... I am pleased to have our company be added to your growing list of satisfied clients.”
Construction Administrator
General Contractor/Construction Manager
 “Before Walker was in our lives, I don't know how our firm operated computers from day to day... The team that Walker has assembled for our onsite systems and telephone support is impeccable... Walker came into our firm to phase out a server that was a 10 year old disaster waiting to happen. They have given us every confidence that with their continued support and services, that we will get through the next 10 years with ease.”
Paralegal/IT Manager
Law Firm
 “It is great to know I can rely on a systems support company to come through 100% of the time with prompt service and exceptional support. This was a great factor in increasing our support with Walker Systems and developing a long term partnership. Thank you to you and your team for all your excellent service and support accommodating our company's needs in our fast paced market.”
Senior IT Systems Administrator
Healthcare Organization
 “My firm has been using Walker Systems Support, Inc. for about 3 months and I must commend you for the great work that you all do... I was never confident of the equipment and only learned by working with your company that the problems I encountered were more to do with the technicians I had used in the past rather than the technology. From the first day we started working with you, my mind has been at ease. No matter what kind of problem has arisen, Walker has promptly fixed it. Your on-call service has been amazing... I can't say enough about the Walker team and I thank you for putting together such a great group of professionals and making this part of my job so easy.”
Office Manager
Law Firm
 “We are new clients to Walker Systems, and have been extremely pleased with the ease in setting up the account and getting all of our equipment up and running smoothly with extremely little down time... The team... proved to be extremely efficient, professional, and fun... Even though we are a small company, Walker Systems has never made us feel that way and has provided unparalleled service and support.”
Operations Manager
Credit Union
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