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 "We have been a customer of Walker’s for almost 6 years now. You have helped us out on a number of occasions and I have come to expect much from you. One of your engineers exceeded those expectations while getting me out of a jam last night. I called Walker right around 5:00pm just as people were leaving to go home. Waiting until the next morning to work on the issue was not an option, so the problem was escalated to S. Over the next 2 hours he patiently worked with me. He showed a great deal of resiliency in pursuing the solution. An extended disruption would have resulted in lost productivity, and what I’m sure would not have been a pleasant conversation with my boss. Thank-you!"
IT Manager
Insurance Broker
 "We have recently changed engineers and are now working with Stephen Burch, who is also a pleasure. It should be noted that the transition from Gary to Stephen was relatively seamless. I feel that this was due, in part to our dedicated Relationship Manager, who has, without fault, managed to keep me in every loop related to my account. Melanie, you have also made it very easy to ask questions, and you’ve made us feel, as you’ve said, like a partner, instead of a client.
I have also met and worked with other staff from Walker, all of whom have been professional and courteous. The on-call department is perpetually easy to work with and require minimal assistance from our staff once they identify our problem. They follow up diligently and are consistently friendly.
I believe that your company has figured out how to deliver impeccable customer service. I wish that more vendors operated to such high standards."
Administrative Coordinator
Healthcare Organization
 "I wanted to take a moment to express my appreciation for our partnership with Walker.
In August, we will have our 8th anniversary as a client of Walker’s. Every department at Walker has been helpful, professional and productive and you have all made maintaining and improving our network functionality a much smoother process.
Recently, I inquired as to whether you could assist me with a server replacement, changing our phone system to VOIP, migrating from MS-CRM to Sales Force and changing our ERP to either Great Plains or MAS90. Within just a couple of days you provided me with partnering vendors to assist with the systems upgrades. I have since met with each of these vendors and they have been quote helpful in helping me plan for these much needed improvements.
All of this assistance made it so easy to make progress in each of these areas and I truly appreciate the help and guidance that was provided. I look forward to many years to come working with Walker to ensure we remain cutting edge in our network and office system functionality.."
Director of Business Development
Manufacturing Company
 "I would like to thank Walker Systems Support for all their hard work and dedication to my school. We are a small school with limited IT resources and our engineer, Corey, is the best! He can handle any IT issue that is thrown his way. My whole team at Walker Systems Support is very professional, courteous, dedicated and hard working. They help keep my stress level low. When I have an IT issue, the first thing I do is call Walker and they are there for me! I would recommend Walker Systems Support...They are a fantastic fit for our IT needs and they are understanding of schools with budget limitations."
Technology Manager
Elementary School
 "[We] would like to take this opportunity to thank you and to
express our appreciation for our partnership with Walker Systems Support.
We have been with Walker since November of 2004. During those years’ we have no doubt
worked with all the departments within Walker and found your staff not only professional,
but extremely helpful and easy to work with. This has made maintaining our network,
internet and website a much easier and more efficient task.
Most recently, we had our server upgraded, our internet connections and our sonic wall
updated. All of the work performed was completed quickly and efficiently with a minimal
amount of downtime. In addition, thanks to your wonderful web services department we
have learned so much about the upgrading of our web site which is viewed around the world.
We look forward to many more years working with your professional staff."
Founder / Executive Director
Performing Arts Organization
 "I am writing to thank Walker Systems Support for work done recently at the Fire Department. Some obstacles are to be expected when beginning work on a new and complex system, but your technician Jose Suarez encountered several challenging situations here. We were very impressed by the level of professionalism displayed by Mr. Suarez at every step of the process. He went above and beyond at our site, not settling for anything but his best as he worked to solve the problems he found."
Fire Chief
Fire Department
 "I like Walker's On-call service/support system … They have different service packages, but whatever you choose, Walker always gets back to us in a timely fashion. Also, their Purchasing Department is a "plus" when you need to purchase hardware or software you're unsure about purchasing yourself; and, having a Client relationship Manager is a bonus"
Administrator
Law Firm
![There have been very few people that have exceeded my high expectations, but your employee [engineer] is the exception to that rule.](pix/g_quote_31.gif) "In my position at Thermatool I have a super keen expectation of customer service... in my experience over the years, there have been very few people... that have exceeded my high expectations, but your employee [engineer] is the exception to that rule. On every interaction... he has delivered a Golden Level of customer service every time. His positive attitude, calm demeanor, ability to listen, and his overall kindness, no matter what the task, has made him a favorite of myself and the Thermatool Team."
Vice President
Manufacturing
 "I would like to thank Walker Systems Support for the wonderful service you provide... Our experience so far has been impressive. Our system is running smoothly now... Our engineer is thorough and professional. He is prompt and gives each of us thoughtful attention, no matter the scope of our problem or question. The on-call staff is equally helpful. Everyone talks in terms a 'non-techie' can understand, patiently walking us through issues that arise. We would happily recommend Walker's services."
President
Nonprofit Organization
 "Our website looks great! Not only that, it works great! I wanted to write to express my appreciation of your hard work and meeting all your deadlines... Now that I have been working with the site I can see many other things that we can add to it to make it even better. I’m looking forward to sharing these ideas with you and working together in the future."
Principal
Middle School
 "Walker Systems Support provided a very knowledgeable and dedicated team who planned and implemented our server upgrade... Our Primary Specialist has been very attentive to our needs and kept our IT system working very well... As a nonprofit executive, it is nice to know I can take time off from work and my staff have IT professionals that can keep us up and running."
Executive Director
Nonprofit Organization
 "... You have succeeded in putting our firm on a more solid network platform that is well organized, logical, consistent, more secure, and fully documented. Our on-site Network Specialist is extremely competent, thorough, polite and punctual... We want you to know that we are totally pleased with your work."
President
Investment Management
 "... From the time I first met with you, I was impressed with your professionalism, your desire to truly best meet the needs of any of your clients, including us. Our business was in a bit of a quandry since the internal staff handling IT had changed... Given the situation we were in, it was so comforting to find such a knowledgeable, professional firm. All of the personnel we have dealt with at Walker listen to our needs, provide options and solutions to best meet those needs... We interviewed four outsource IT firms and I am pleased to say we indeed made the right decision in selecting Walker."
Chief Operating Officer
Transportation Company
 “... we were experiencing network issues that were affecting our staff's productivity when we called you last Fall. We have been very happy with our decision to switch to Walker Systems and the results of this change... Our primary engineer made recommendations to improve our network's performance, stability and security and by following these recommendations and upgrading our equipment, we have seen 100% improvement in these areas... We love having the On-Call support as a technical resource between visits. Given the increased productivity and stability we have seen since working with you and your staff, I would certainly recommend Walker to other organizations that would like to experience the benefits of working with a professional technology firm.”
Paralegal
Law Firm
“When our company was identifying possible IT firms, we identified the following as the top selection criteria: top quality systems support, affordable,  convenient and easy to reach. Walker Systems Support delivered on all three of these. Walker's top-level engineers are clearly among the cream of the crop... We can typically reach Walker's phone support at any time during the workday... what a difference to have support so readily available! It's practically like having someone on-site.”
Web/IT Associate
Manufacturing Technology
 “It is great to know I can rely on a systems support company to come through 100% of the time with prompt service and exceptional support. This was a great factor in increasing our support with Walker Systems and developing a long term partnership. Thank you to you and your team for all your excellent service and support accommodating our company's needs in our fast paced market.”
Senior IT Systems Administrator
Healthcare Organization
 “We are new clients to Walker Systems, and have been extremely pleased with the ease in setting up the account and getting all of our equipment up and running smoothly with extremely little down time... The team... proved to be extremely efficient, professional, and fun... Even though we are a small company, Walker Systems has never made us feel that way and has provided unparalleled service and support.”
Operations Manager
Credit Union
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