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We at Walker Systems Support seek highly motivated, hands-on professionals who are looking for a challenging and rewarding career. We are currently accepting resumes for the following positions:
Employment Application - Click here to download PDF.
Systems Engineer - Farmington Office
We are seeking an individual who is enthusiastic, hard working, able to manage a diverse workload and problem-solve a wide range of technical issues. You will need a minimum of 5+ years experience installing, upgrading, and maintaining Microsoft Windows networks. Novell NetWare and Linux/UNIX network experience are a plus. The ideal candidate will have broad knowledge of general computer software (Microsoft Office, various antivirus products, tape backup, remote management tools, general utilities, etc.) and operating systems (Windows Server 2003/2000, Windows XP/Vista, Windows NT/9x, NetWare)and operating systems (Windows 9x, Windows NT/2000, Windows XP, NetWare). You must be able to quickly learn/troubleshoot new software "on the spot" as dictated by a client’s environment. You will also be responsible for other support activities including managing routers, network switches, firewall configurations, remote and network management software; as well as providing pre-sales technical support to the sales staff by providing estimating, quoting and project management support. Any experience in designing, installing/maintaining routers, switches and firewalls using Cisco routers, switches, PIX firewalls; any industry certifications (CNE,CNA,MCSE,MCPS), or any background in MAC OS and/or Unix would be considered a plus!
Ideal candidates will have CS/MIS or industry related degrees. You must be self-motivated to start projects and be comfortable in an independent environment. At the same time, you must have good communication skills and be a collaborative member of our team. You will be expected to take full personal responsibility for the quality of your work. Our clients are professional services organizations such as law firms, banks, credit unions, architects, accountants, health care practitioners, etc. They expect clear and concise oral and written communication at a level that can be understood by someone with limited or no technical background. Excellent interpersonal and organizational skills are also a must. You must have the ability to make recommendations based on cost effectiveness as well as technical considerations, and you must be strongly oriented toward customer service. You must be able to work comfortably and patiently with all levels of users. Support of our diverse client base requires travel throughout Connecticut.
If you’re smart, energetic, and outgoing and interested in working for a company which defines success by it’s ability make a positive difference in the world, then send your resume and cover letter with salary requirements to:
Client Relationship Manager - Farmington Office
Enthusiastic and dynamic personality needed at our growing Farmington based IT Consulting Company. The ideal candidate will have one to three (1-3) years of experience managing professional service accounts with sales experience a plus.
The Client Relationship Manager is responsible for ensuring client satisfaction through direct and proactive client contact. Provides a central contact point for clients looking for answers to questions, help in resolving problems, and assistance in getting support from any area within the company. Success in this role will minimize our loss ratio, ensure that clients maximize the use of our services, and that they will recommend us to their peers.
Primary Responsibilities:
1) Participate in the new client start-up planning and meetings to ensure that the clients experience with us gets off to a good start
2) Provide an easy central point of contact for the client
3) Works with other departments to help answer questions, resolve problems, and facilitate/encourage the use of other services
4) Perform 90 day and annual client reviews to ensure that we're doing everything that we should be doing, and that the client is completely happy with our services
5) Provide information to clients about new services or specials offerings
We offer a generous compensation package including:
Paid holidays, Vacation, Sick/Personal days, 401K Retirement Plan, Medical and Dental coverage, Eyeware Plan, Professional Development Allowance, Benefit Pool Allowance, Life Insurance, Employee Wellness Allowance and company paid Short-Term Disability.
Requirements
1) Strong oral and written communication skills
2) Demonstrated skills and experience in client support
3) Strong organizational skills and attention to detail
4) Experience in conflict resolution
5) Strong computer skills and ability with Word, Excel, and other related software
6) Ability to manage multiple projects at a time
7) Work requires some travel to clients
If you are interested in this exceptional opportunity, please send your resume and salary requirements to:
Business Development Professionals - Farmington Office
We are accepting applications for proven sales and business development professionals with experience selling managed services. Individuals will be responsible for the entire sales cycle from generating initial client interest through to working cooperatively with technical resources to define and propose IT support solutions. There is strong emphasis on generating new business by prospecting, cold-calling and networking.
- Proven experience selling professional services, IT services and support is a plus.
- Demonstrated track record of successful solutions selling.
- Accustomed to working cooperatively with technical resources to define the needs and propose IT support solutions.
- Proven "hunter" selling skills.
- Self-initiator, confident and self-reliant problem solver.
- Excellent organizational, time management and communications skills (verbal and writing).
- Comfortable calling at multiple levels including the CXO level.
- Team Player who knows how to maintain a qualified pipeline.
If you are interested in a particular position, please submit an email of interest to Employee Services:
Associate Network Specialist - Farmington Office
We are seeking an individual who is enthusiastic, hard working, and able to manage a diverse workload and problem-solve a wide range of technical issues. You will need a minimum of 2+ years experience installing, upgrading and maintaining Microsoft Windows networks including desktop, application, and hardware support. Knowledge of Apple/Mac and/or basic server administration a plus! You must be self-motivated but also be able to work well in a team environment.
If you’re a great communicator, organized, energetic, and have excellent interpersonal skills, we’re looking for you. Candidates should thrive in a fast paced environment and love it. Support of our diverse client base requires travel throughout Connecticut.
If you are interested in this exceptional opportunity, please forward your resume and cover letter, including your financial requirements, to:
Network Specialist - Farmington Office
Walker Systems Support is a mid-sized IT management and support firm looking for a team player with 2-5 years of experience installing, upgrading, and maintaining Microsoft Windows Servers 2000/2003. Additional experience installing, troubleshooting and supporting desktop applications and computer hardware. Internet hardware experience is beneficial. Industry certification(s) (CNE,CNA,MCSE,MCPS) a plus! Ideal candidates will have CS/MIS degrees. If you're a great communicator, organized, energetic, and a team player, we're looking for you. Candidates should thrive in a fast paced environment and love it! Support of our diverse client base requires travel throughout Connecticut.
If you're looking for a challenge with great opportunities for technical and professional growth, send your resume and salary requirements to:
Senior Network Specialist - Farmington Office
3+ years experience installing, upgrading, and maintaining Microsoft Windows Servers 2000/2003. Candidate will be responsible for support activities including desktop support, server troubleshooting, managing firewall configurations, remote and network management software. Experience in designing, installing and maintaining routers, switches and firewalls using Cisco routers, switches, PIX firewalls is a plus!
Industry certification (CNE,CNA,MCSE,MCPS), along with a background in MAC OS and Unix a plus! Ideal candidates will have CS/MIS degrees. If you’re a great communicator, organized, energetic, and a team player, we’re looking for you. Candidate should thrive in a fast paced environment and love it! Support of our diverse client base requires travel throughout Connecticut. If you're looking for a challenge with great opportunities for technical and professional growth, send your resume and salary requirements to:
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