We at Walker Systems Support seek highly motivated, hands-on professionals who are looking for a challenging and rewarding career. We are currently accepting resumes for the following positions:

Employment Application - Click here to download PDF.

Scheduling & Projects Coordinator

Summary
Responsible for all scheduling and resource coordination efforts company-wide.  This includes creating and maintaining the master schedule for recurring service delivery by engineers, scheduling project teams to work on projects, and revising daily schedules to accommodate client needs.  Responsible for the set up and administration of all client projects acting as a liaison between the client and the company for scheduling purposes.  Provide timely and professional response for all schedule and client support needs.  Provide reporting to management and general employee population.  Prepare annual schedule of visits for clients.

Primary Responsibilities

1. Coordinate and manage daily and project schedules for billable engineers.
2. Project scheduling and resource coordination to balance recurring service delivery needs with emergency and critical client needs.
3. Assist with new client set-up procedures.
4. Maintain monthly reports related to projects and staffing requirements.
5. Work with Purchasing to ensure timely delivery of hardware and software for project coordination.

Knowledge and Skill Requirements

1. Must have strong scheduling experience. 
2. Strong organizational ability in order to multi-task and balance priorities.
3. Must thrive in a fast paced, high energy environment.
4. Must be confident and assertive, yet professional and courteous when dealing with clients and internal staff.
5. Must have an appetite for and pay attention to detail.
6. Must have excellent administrative skills.
7. Must have excellent time management skills and be able to work with tight deadlines.
8. Must be proficient with Microsoft Excel and Word.
9. Must be able to learn new computer applications and systems quickly.
10. Client Service Skills – Must have excellent interpersonal skills with the ability to quickly establish rapport and interact with clients and staff even in difficult situations.
11. Must be able to work with minimal supervision.
12. Project administration experience is a plus. 
13. Excellent interpersonal skills – ability to work well with others.

1. Must be able to prioritize scheduling needs when conflicts arise. 

Reports To:  Unit Manager/Director

Working Conditions
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

If you are interested in this exceptional opportunity, please send your resume and salary requirements to:

Senior Security Engineer

Walker Systems Support is accepting applications for a Senior Network Engineer with experience in security; specifically conducting network security assessments and vulnerability and penetration testing. The ideal candidate has a minimum of 5 years experience installing, upgrading and maintaining Microsoft Windows networks, possess a MIS, computer science or other industry-related degree and be CISSP certified. Any experience in MAC, Novell or UNIX/LINUX would be considered a plus. We are seeking an enthusiastic individual who is hard working, able to multi-task a diverse workload and problem solve a wide range of high level technical issues. You must be able to quickly learn/troubleshoot new hardware/software "on the spot" as dictated by a client’s environment. You will be responsible for other support activities including managing routers, firewalls, VLAN’s as well as providing pre-sales technical support to the sales staff with estimating, quoting and project management support.

You must be self-motivated, comfortable in an independent environment, have good communication skills and be a collaborative member of our team. You will be expected to take full personal responsibility for the quality of your work and thrive in fast-paced environment. Our clients are professional services organizations such as law firms, banks, credit unions, accounting firms, health care organizations, etc. and they expect clear and concise oral and written communication at a level that can be understood by someone with limited or no technical background. Excellent interpersonal and organizational skills are also a must. You must have the ability to make recommendations based on cost effectiveness as well as technical considerations and be strongly oriented toward customer service. Support of our diverse client base requires travel throughout Connecticut.

If you are interested in this exciting opportunity, please forward your cover letter, including your salary requirements and resume to:

Business Development Manager

We're looking for a professional business development specialist with experience in technical services and a desire to help organizations with 50-200 computers design the IT Support Solutions that will maximize staff productivity, ensure system performance and security, and protect critical data.

We're looking for a very special kind of person. Do you love meeting people and creating long lasting relationships? Are you a great listener? Can you think on your feet? Are you creative? Do you love solving problems? Do you understand what keeps an IT Director or CFO up at night? Do you have a strong network in place and feel comfortable developing new leads?

If so we want to talk to you. As a Social Enterprise all of our employees share in the profits we distribute, and we are all salary based. Our sales staff is salary based as well, because we're looking for team players that do what's best for the client and for Walker. We have 5 levels of sales compensation depending on the amount of recurring revenue you can bring in, and as you prove you can bring in more, your compensation can grow from $50,000 to over $100,000 per year.

Administrative Assistant

Summary

Responsibilities:

• Mailing List Management
• Phone coverage
• Administrative project management
• Event planning and administration

Requirements:

• An understanding of and belief in Social Enterprise as a business model
• Bachelor's degree
• Strong communication skills
• Excellent organizational skills
• Strong Excel and Word skills
• Excellent outreach and social networking skills

This is a part-time position reporting to the CEO

If you're smart, energetic, and outgoing and interested in working for a company which defines success by it's ability make a positive difference in the world, then send your resume and cover letter with salary requirements to:

Service Development Manager

Summary

Manage partnerships that complement and support our professional services, and manage the development of new services.

1. Maintain & Develop Partnerships with key vendors.
2. Work with SGMs and Engineering Managers to ensure adequate development and certification of our personnel.
3. Work with Professional Services Director to manage Service Development and Rollout process.

1. Strong organizational abilities
2. Strong systems abilities including the ability to establish new systems for control and management
3. Understanding of our professional services
4. Ability to work with technical and sales staff internally and with vendors
5. Must have excellent time management skills and be able to work with tight deadlines.
6. Ability to multi-task and balance priorities.
7. Must be able to work with minimal supervision.
8. Project management experience is a plus.

Reports to: This is a part time position that reports to the Director of Professional Services.

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

With specific skills covering Lotus Notes/Domino Designer and Visual FoxPro

Looking for an individual to create new and maintain existing applications development on a variety of platforms. Primary requirement is for Lotus Notes (Domino Designer) application development using combinations of LotusScript, Formula Language and JavaScript. These applications are primarily for the Lotus Notes client but also include web access. Majority of work is on version 8.5.x but may occasionally include versions back to 5.x.

Microsoft Visual FoxPro development skills covering versions 6 and 9 for internal custom applications that integrates with other systems including Lotus Notes and Microsoft SQL.

Must be able to develop new applications from beginning to end (needs assessment, design, coding, deployment, training, documentation) and learn and maintain existing applications.

• Lotus Notes / Domino Designer
• LotusScript
• Visual FoxPro
• VB Script
• JavaScript
• General SQL
• Microsoft SQL
• MYSQL
• ASP
• .NET
• PHP
• Perl
• Python
• HTML/DHTML/CSS/XML

Walker Systems Support is Connecticut's premiere IT support firm, twice listed on Inc.'s list of the 5000 fastest growing companies in the US. Walker is also proud to operate under a Stakeholder Business Model, committed to transparency, fairness, sustainability, and profit sharing for all employees. We are proud of our obligation to split any distributed profits equally between employees, the community, and investors.

Our focus is on developing partnerships with our clients, making sure that support, security and help are always only a phone call away. With branches in Farmington and Fairfield County, Connecticut, and plans for further expansion, Walker Systems Support has been helping businesses throughout the Northeast get more from their technology investment since 1982. Our network management and support services include routine remote and on-site maintenance, security, connectivity, web design & development, strategic IT planning, disaster recovery planning and more.

Enthusiastic and dynamic personality needed at our growing Farmington based IT Consulting Company. The ideal candidate will have one to three (1-3) years of experience managing professional service accounts with sales experience a plus.

The Client Relationship Manager is responsible for ensuring client satisfaction through direct and proactive client contact. Provides a central contact point for clients looking for answers to questions, help in resolving problems, and assistance in getting support from any area within the company. Success in this role will minimize our loss ratio, ensure that clients maximize the use of our services, and that they will recommend us to their peers.

1) Participate in the new client start-up planning and meetings to ensure that the clients experience with us gets off to a good start

2) Provide an easy central point of contact for the client

3) Works with other departments to help answer questions, resolve problems, and facilitate/encourage the use of other services

4) Perform 90 day and annual client reviews to ensure that we're doing everything that we should be doing, and that the client is completely happy with our services

5) Provide information to clients about new services or specials offerings

1) Strong oral and written communication skills

2) Demonstrated skills and experience in client support

3) Strong organizational skills and attention to detail

4) Experience in conflict resolution

5) Strong computer skills and ability with Word, Excel, and other related software

6) Ability to manage multiple projects at a time

7) Work requires some travel to clients