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Sundown Policy To maximize the satisfaction of our partners, customers, and employees, we have adopted the following Sundown Policy: All inquiries are responded to by the end of the business day. In cases where the resolution can not be achieved the same business day, a follow-up phone call will take place to let the person know where things stand and an expected timeline of the outcome. This makes good on our promise to provide the highest quality service within our grasp, and prevents concerns that a ball might be dropped. It also leaves everyone feeling confident all matters will be treated with respect and the urgency that they require. Client Spotlight We would like to welcome our new clients: A/Z Corporation Aherns-Fuller, St. John & Vincent, Inc. Airex Rubber Products Alzheimer's Association Antinozzi Associates Aplicare, Inc. BCB Group Benefits Plus Blackstone Industries Chittenden Group Insurance Country Club of Waterbury Dermatologic/Millbar Labs East Catholic High School First Line Emergency Services Futuramik Industries, Inc. Globe Travel H & L Air Systems H.B. Fishman Habco, Inc. HARC Hill Health Center Hilltop Technologies Horst Engineering Hovin Underwriting Partners ID Mail Systems Kinsley Power Systems Lang Durham Leadership Greater Hartford Litchfield Historical Society Luvata Waterbury, Inc. Macchi Engineers Maganatech Mason McGill Hose National Training Association Naugatuck Valley Surgical Ctr. Office Smart Performance Rehabilitation Phoenix Press Premier Laboratory Ridgefield Academy Safety Aspects, LLC Sportika Exports Tepnel Life Codes The Connection Tiger Claw URGE Communications Vion Pharmaceutical Weston Board of Education Windham Public Schools What our clients say... "…Initially, we were not accustomed to regularly scheduled visits, but have come to rely on them…We have been very pleased with the responsiveness and level of knowledge demonstrated by the on-call help support team…Our experience with Walker Systems has been very positive and we recommend them to anyone who wishes to have a dependable, professional, and knowledgeable, IT support provider on board." Systems Manager Law Firm |
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Walker’s New Business Model - Stakeholder Business Effective July 10th, new Articles of Incorporation and Bylaws were registered with the State of Connecticut, restructuring Walker as a Stakeholder Business. This step commits Walker to a code of conduct that is different than other for profit businesses. The change to becoming a Stakeholder Business means that Walker is committed to conducting business for the benefit of all rather than simply its shareholders. While our vision and values already reflect this commitment, by taking this step to formalize our approach we ensure that this vision and our values continue to guide us as we grow, and even as ownership changes. To see more on the Stakeholder business model, click here. Walker News - Inc. 5000 Announcement Earlier in 2007 Inc. Magazine led a nationwide search for the fastest growing businesses in the USA. The magazine was looking for year over year revenue growth from 2003 to 2006 to find those companies that excelled in their market and industry. After taking all applications, Inc. magazine selected the top 5000 nationwide. We are please to announce that Walker Systems Support made this list and ranked 2547 nationwide. We are even prouder to announce that of all of the applicants and top 5000, we ranked 24th in the state of Connecticut. To see more on Walker and the Inc. 5000, please visit www.Inc.com New Service Launch - Managed Services Walker Systems Support is proud to announce our launch of our Sentinel Service. This monitoring solution will enhance the protection of your network and assist us in keeping an eye on things while we are not there. Some key benefits to The Sentinel Service include:
New Service Launch - Training Services Walker Systems Support is proud to announce our rollout of our Training Services. We pride ourselves in not only offering the highest quality service, but in also being able to assist you in learning about new technologies and time-tested procedures that can safeguard your company from problems. We offer free informational seminars to help you make the best IT decisions for your company, as well as, hands-on, instructor led classes to match any of your training needs. Our services include:
Tech Tips - Earning Customer Trust Online Building customer trust online is a combination of good branding, good design, good content, and flawless functionality. A website needs all four components to be successful in creating a climate of trust that encourages sales. Branding is about finding a specific idea that you stand for, finding a way to own that idea in a credible way, and ultimately building a total trust that you will always deliver. Click here for the full story If you would like to learn more about the importance of website design and how to achieve customer trust, contact us at Community Service News - Walker Cares Walker employees participated in the MS Walk on April 22, 2007 at the UCONN Hartford Campus to support the National Multiple Sclerosis Society. This was more than just a fundraising event, the MS Walk brought families together, co-workers united for a greater good, and people gained a better understanding of what MS is and how close the National Multiple Sclerosis is to finding a cure for it. The event created a hope-filled and fun atmosphere for everyone affected by MS while generating a greater awareness of multiple sclerosis to the public. The National Multiple Sclerosis Society funds more MS research than any other private organization. In additional to supporting studies which hope to reveal the cause and course of the disease, the National MS Society also provides much needed education, programs, and services to everyone who is affected by MS, including the diagnosed, their friends and families, and healthcare professionals who work with them. Walker employees were proud to walk for such a great cause, which helps so many people each day. August – Soup Kitchen: Kate Emery, Josh Rappaport, Diane Staron, Jen Aldrich, Gail Lewis, and Monique Lambert helped serve lunch at Loaves and Fishes in Hartford to over 50 people. “It feels good to serve people down on their luck and to hopefully be a part of something good in their lives. It’s a tough world out there!” Inside News - Welcome We are pleased to welcome the following to our Walker family: Courtney Benson: Stamford Unit Manager Courtney’s most recent position was as an Independent Sales & Marketing Consultant for startup and medium size companies. She has also held positions of VP of Strategic Business Development, Regional VP of Sales, and VP of Operations. Her strengths are in the areas of building and managing teams and developing strategies to drive revenues through marketing partnerships and alliance relationships. Gail Lewis: Financial Manager Gail has over 10 years of experience in Public Accounting and comes to us from the Village of Families and Children where she served as VP of Finance as well as the Finance and Grant Manager. In this capacity Gail developed and supervised the agency’s financial management, assisted in the development and implementation of forecasting, maintained monthly endowment, investment and bank reconciliations, grant reporting, and developed and maintained written policies and protocols governing business office practices. Her strengths are in the areas of analyzing financial information, identifying, and correcting problems. Monique Lambert: Client Support Assistant Monique has strong customer service, procedural analysis and technical expertise. Her strengths include excellent client relations, attention to detail and managing time. Monique will perform various job responsibilities through out the day and will be the back-up to cover phones and scheduling. Thomas Murtha: Senior Network Specialist Tom has been working as the Information Technology Manager for a non-profit organization in the healthcare industry located in New York. He has had extensive experience in building and maintaining secure networks and serving as the network administrator for multiple offices. He also has wide-ranging project management experience and has been directly responsible for the design and setup of several new offices including purchasing and installing equipment, and working within budgetary limits. Erin Tracey: Client Support Administrator Erin has been working for several years in retail starting as a sales associate and ending her retail employment as a store manager. Erin has a degree in Psychology from Saint Joseph College. For the last few months, Erin became a child care provider for a family of a little girl in West Hartford with child development problems. Erin has had experience in customer service, scheduling appointments, sales, and management. Dan O'Neill: Network Specialist For the past year, Dan has been employed as a Systems Manager for Premier Financial Services. Dan was involved in managing and supporting Macintosh OS X servers and Citrix server. Additional skills include strategic planning, budgeting and network infrastructure. Dan brings with him certifications as an MCSE and MCP+ I. Matthew J. Studinski: Network Specialist For the past seven years, Matt has been employed by Tilcon Connecticut as a Systems Administrator. Matt has seven years of experience supporting network infrastructures and expertise in troubleshooting computer and network issues. Matt brings with him certifications as a Microsoft Certified Professional (Windows 2000), Comptia Network+ and Comptia A+. Bonnie M. Hirons: Financial Assistant For the past year, Bonnie has worked for GMAC Mortgage, LLC as an Asset Manager. Bonnie brings the ability to multi-task and perform daily/monthly goals, strong mathematical and negotiation skills. As well as her capability to work independently and as part of a team. Brian Diaz: Escalation Engineer Brian comes to Walker with over 8 years of experience as a Senior Network Technician where his responsibilities included server and client setup, configuration, and support. He brings with him experience with Active Directory, VPN configuration, and Blackberry Enterprise. Brian is certified as an MCP, MCSA, and MCSE. Bill Feda: Senior Network Specialist Bill brings over six years as a Hardware/Software LAN/WAN support specialist to Walker, where his responsibilities included in-house and on-site network planning and setup, troubleshooting, and maintenance of small to medium sized business networks in Fairfield and Westchester counties. In additional, Bill brings with him several certifications, including A+, Network+, MCPA, MCSA, MCSE, and MCDST. |
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Farmington, CT Phone (860) 678 3530 Stamford, CT Phone (203) 359 5702 Toll-free (800) 701 7638 WalkerSystemsSupport.com |